We’d informed the ball player to make contact with AstroPay about the error. Even after stretching the brand new leoncasino reaction period, the gamer did not render after that communication, leading us to personal the new criticism. The gamer away from Italy managed to play to make dumps while in France first but got discovered items once in the Italy. When he made an effort to withdraw €step 1,600 out of their membership, it absolutely was prohibited on account of gamble out of a limited area. Even with verified the newest account inside France, the new casino hadn’t clarified why subsequent places was enabled out of Italy.
Leoncasino – Customer support
The gamer later on advised united states you to she acquired her profits, and also the problem try closed since the resolved. The ball player out of India is actually experience difficulties withdrawing his payouts due to constant confirmation. The gamer away from Canada are sense troubles withdrawing his profits owed to help you lingering verification. The gamer away from Australian continent has deposited currency for the his gambling enterprise membership, however the fund appear to be lost. The newest casino wasn’t able to pick their account and you may questioned your for much more information.
Leon Choice: Faqs
The gamer got considering proof of their French household, nevertheless local casino had insisted for the more files. Immediately after a protracted process, the brand new gambling establishment ultimately verified his membership and you will put-out their money. We assisted the ball player on the processes as well as the thing is actually sooner or later solved. Even with all of our tries to touch base and you will gather considerably more details, the ball player hadn’t responded to our very own texts. Thus, we had been unable to browse the subsequent along with no choices however, in order to refute the new complaint. The gamer of British Columbia had recorded a withdrawal demand reduced than 2 weeks just before contacting united states.
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Pursuing the a verification procedure that was disputed from the user, the fresh withdrawal alternative is recovered, and the player efficiently acquired their money. The player of Portugal had expected a withdrawal lower than a couple days prior to submission so it criticism. The newest casino had returned the money to the woman gaming membership alternatively away from animated them to the woman savings account. She had expressed disappointment to your casino’s customer support. We’d made an effort to help by the asking for more info and you will extending the fresh response deadline. But not, the player failed to address our concerns, and therefore resulted in the new criticism getting rejected.